Your pet’s wellness story is yours. Held with restraint, transparency, and care.
We collect only what helps your pet’s wellness — and only for as long as you keep it. Nothing is ever sold.
Optional AI photo & video interpretation
When you explicitly allow interpretation for a saved file, the photo or video, its title and description, and the selected pet’s name/species are sent through Lovable AI to Google Gemini. Video sound and embedded file metadata may be included. Video interpretation is limited to clips up to two minutes and 12 MB; photos are limited to 10 MB. Processing can miss brief events or misinterpret what is visible; it is not a diagnosis, a clinical examination or a way to rule out an emergency.
Interpretations start as AI drafts. They become reference history only after you review, correct and confirm them for the selected pet. Owner review does not make an AI interpretation a veterinary finding. Only owner-confirmed summaries and observations are supplied to Aria; raw footage is not attached to chat. Free includes 2 interpretation attempts per UTC month; CARE+ includes 60, shared across the account. Failed provider attempts and retries count. Reading saved results and confirming a draft use no additional attempt or Aria chat credit. Saved results stay readable after membership ends.
Forget interpretation removes its draft/confirmed summary without deleting the original file. Removing the original photo or video also removes its interpretation. Previously saved chats and safety reports may still quote an old summary and are handled separately; account deletion covers their account-linked records. You can report a harmful or incorrect interpretation from its answer options. Restricted hosting backups and copies already processed by AI providers follow their applicable retention practices; they are not instantly erased.
Photos and videos
Aria can retrieve public animal-care references from ASPCA and Merck Veterinary Manual, and search Wikipedia for nonmedical animal background. Retrieval uses generic animal/topic terms, not pet names, chat text, records or location. Bounded excerpts may be cached for six hours and are supplied to the AI provider as untrusted reference material. Citations distinguish retrieved material from saved pet history. Source access can fail and references do not guarantee that an answer covers every case.
You may upload photos and videos of your pet’s behavior or a health concern, with a title, description and date. Files are stored in a private account-and-pet-scoped bucket. Authorized viewing links expire after five minutes. Videos may include sound, and files may retain embedded metadata; avoid recording people or private details. We do not use embedded GPS metadata to locate you.
Free includes 2 photos and 1 video per UTC day, with 250 MB of storage; CARE+ includes 100 photos and 30 videos per UTC calendar month, with 2 GB of storage. File-size limits also apply. Limits are shared across the account. Deleting completed uploads does not restore the current daily or monthly allowance. Saved photos and videos remain readable and removable after a membership ends.
Saving a photo or video does not automatically start AI analysis, use an Aria chat credit, diagnose a condition or monitor your pet. You can view it in Visual Wellness Scan or show it to your veterinarian. Remove photo or video deletes its file and entry; account deletion also removes its account-linked usage records. Restricted backups follow the hosting provider’s backup rotation.
Business contact
Dogologne AI is an app under Dogologne LLC. Dogologne is our fragrance brand.
Dogologne LLC
support@dogologne.com
What we collect
Your pet’s profile (name, breed, age, weight, activity, and notes you choose to share).
Observations you log — symptoms, photos, journal entries, weight, feeding, vet visits.
Wellness preferences, reminder rhythms, and household structure when you set them.
Basic device and app usage signals that help the ecosystem stay reliable.
Why we collect it
To build a calm, personalized wellness picture for your pet over time.
To let Aria offer attentive guidance and weave long-term wellness continuity.
To display saved care dates, export calendar events, and schedule optional local notifications on a supported mobile app after you enable access. Website background alerts and server push notifications are not currently available.
AI processing
When you ask Aria, your message, recent chat messages and a summary of selected pet records are sent through Lovable's AI gateway. This release uses Google Gemini to generate answers.
Account-linked Aria request records store the question, answer and references to recover completed requests without charging twice. Monthly usage records track credits. If you report an answer, its text, your reason and optional details are stored for support and safety review. These records are included in verified account-deletion fulfillment.
Aria chats are stored with your account and pet so you can return to them. A change is coming: free chats will be kept for 48 hours after the last message sent in that chat, and CARE+ chats will be kept while membership is active, plus 30 days after it ends. Opening or reading a chat does not extend that time. The start date will be shown in Aria’s Past chats before it applies, and existing chats will get the full period from that date. Until then, chats are kept until you delete them or your account.
You can delete one chat or every chat for a pet in Past chats. Deleted or expired chats are removed from your account right away, including the copy of the conversation text kept with credit records (the credit record itself stays for billing). Backup copies kept by our hosting provider may contain them until those backups expire. Items you choose to save to the care timeline, and answers you report, are kept separately and are not removed with the chat.
AI responses can be incomplete or incorrect. Aria is educational and cannot replace a veterinarian. Avoid including unnecessary sensitive personal information in your messages.
Optional voice input
Voice input starts only when you tap the microphone and grant access. In the Android app, speech recognition uses the on-device recognizer; if it is unavailable for your language, voice input stays off and you can type instead. Browser and iOS speech services may process audio under their own provider terms. Dogologne AI does not upload or store microphone recordings.
Dogologne AI does not record or store audio files through this feature. Recognized text appears in your draft for review and editing. It is sent to Aria only when you tap Send; submitted text follows the AI processing and chat-history practices described above.
You can stop voice input or type instead. Voice input stops when you leave the page or the app moves into the background. It does not listen continuously in the background.
Dogologne Atlas place searches
On native Apple devices, Dogologne Atlas uses Apple MapKit to search for places and display them with an Apple map. After account, membership, agreement and hourly-limit checks on Dogologne AI’s server, the search category, selected pet’s species and area you enter are sent to Apple by your device. Your name, email, pet records and chats are not included. Apple handles map searches under its Maps privacy terms (https://www.apple.com/legal/privacy/data/en/apple-maps/). Map results remain temporarily in the native search sheet, not in Dogologne AI’s database.
On Android and the web, Dogologne Atlas uses Google Maps to find places. When you run a search, the city, region or ZIP code you type and the category you choose (for example, emergency veterinary hospital) are sent from Dogologne AI’s server to Google to return place results. Your name, email address and pet records are not included. Google handles this information under the Google Privacy Policy (https://policies.google.com/privacy).
Dogologne Atlas works with a typed ZIP code without location permission. On iPhone, Use my current location is optional and requests foreground location access. Apple resolves the device location to a postal area. Dogologne AI receives only the postal area for search and campaign matching, not precise coordinates. It is not sent to the AI model, and no background location tracking is used.
Dogologne AI’s app database does not store the place you type in Dogologne Atlas or the listings Google returns. If you save a location in Location & Regional Preferences, it is kept on this device and with your account so the search box can be pre-filled. Clear preferences removes it from this device and from your account. If the account copy can’t be removed, the app says so and keeps the location in place so you can try again. Other signed-in devices stop showing it the next time Dogologne AI opens there.
To enforce the hourly search limit, Dogologne AI keeps a count of searches per account for each hour. The count contains no search text, location or results, and searches that fail still count. An automatic cleanup runs once a day and removes counts more than 48 hours old, so a count is normally kept for no more than about 72 hours. Older counts are also removed whenever that account searches, and all counts are removed when you delete your account.
Opening a Dogologne Atlas category is recorded in app usage analytics with the category name and screen, not the place you typed. When a search fails, Dogologne AI’s server logs Google’s error status and reason, not the place you typed.
Searches pass through our hosting and infrastructure providers, which keep their own technical request logs under their own retention practices. We have not confirmed what those logs contain, so they may include details of a search.
When you ask Aria to find places, your request is handled by Dogologne Atlas, not sent to the AI model. Aria uses only the place you name or your saved location, and asks if neither is available. These place results appear only on your screen and are not saved with your chat.
To show sponsored listings in Dogologne Atlas, the US ZIP code or Canadian postal code you search is compared with approved partner campaigns in Dogologne AI’s database. It is not stored. How partner views and taps are counted is explained in Local partners and sponsored listings below.
Selecting View on Google Maps opens Google Maps, where Google’s own terms and privacy policy apply.
When you select Agree and continue before your first Dogologne Atlas search, Dogologne AI stores the Dogologne Atlas terms version you accepted and the time you accepted it with your account. It is used to confirm your agreement before each search and is removed when you delete your account.
Local partners and sponsored listings
The Free Home carousel has ten positions. Eligible sponsored business cards occupy positions; reviewed, species-relevant educational summaries with public source links fill unused positions. Educational fillers are labeled as education and do not generate advertiser impressions or clicks. Source links open the publisher’s website under its own privacy practices. CARE+ does not show this advertising carousel.
Free accounts may see one Local partners card at a time on Home. To choose it, Dogologne AI’s server uses the ZIP or postal code saved in Location & Regional Preferences and whether your current pet is a dog or a cat. Neither is stored for this. CARE+ members don’t see Local partners on Home. Partner cards never appear in Emergency Vet Care, symptom checks, medical records or Aria chats.
To report results, the app counts a view when at least half of a partner card is on screen for one second while the app is open, and a tap when you open the partner’s link. Each is counted at most once per account, card, screen and day. The database uses pseudonymous codes derived from your account, the card, screen and day to prevent duplicate counts, and an account-and-day code to limit event volume. Partners receive only daily totals for each card, not these codes. Routine cleanup of the codes is currently paused, so they may be retained beyond two days until cleanup runs. The cleanup removes codes older than the previous UTC day; a two-day deletion deadline is not currently guaranteed.
Partners never receive your account, pets, chats, health records, location or individual activity. A partner’s link opens its own website, where its own terms and privacy policy apply.
Vet records and care reminders
Documents you upload are stored in a private Supabase Storage bucket with account and pet ownership checks. Authorized downloads use links that expire after five minutes. Protect those temporary links as you would the downloaded file. Documents are not analyzed unless you allow it for that file. Optional Care+ document reading sends the PDF or photo through Lovable’s AI gateway to Google Gemini. AI drafts may misread names, dates, medications, values or units. Review and correct the draft against the original before confirming it.
Confirmed readings are stored with the account and pet, with source excerpts and dates. Aria may receive a bounded selection of your most recently confirmed readings while Care+ is active. Confirmation does not verify medical accuracy. Drafts are not used as Aria context. Forget reading removes the extracted reading without deleting its original file; removing the document removes both. Previously generated chat messages may still quote a record and are managed separately in chat history. This feature does not continuously monitor a pet or predict illness.
Care reminder titles and dates are stored with your account. After you enable device notifications, upcoming reminders are scheduled using your phone's operating system. Lock-screen notifications use a generic message. Other devices receive edits and cancellations when Dogologne AI next opens there. Calendar exports are copies managed by your calendar; edits in Dogologne AI do not automatically update an imported event.
In the Android app, read aloud uses a local text-to-speech voice and stays unavailable if no local voice supports your language. Browser and iOS engines may process answer text through their speech provider. Playback is optional and off until you select an answer. Replaying an answer does not use an additional Aria credit.
Confirming a document also organizes its source-backed care dates, medication mentions and other facts across shared pet history. It does not automatically change a current prescription or profile. Alert times are selected separately. Owner-reported given/skipped doses are stored as separate history with a source snapshot; removing or forgetting a document removes its linked care items and alerts but retains those dose events until you remove them or delete the pet/account. Device alerts refresh when the app is reopened; exported calendar copies remain separate.
Uploaded records remain readable and removable after a subscription ends. You can remove a document and its file from the vault. Verified pet/account deletion fulfillment must also remove associated uploaded files and queued device reminders; deleting database rows alone does not remove every Storage object or a calendar copy you exported.
What we never do
We do not sell observations, photos, or your pet’s wellness history.
We do not share your data with advertisers or data brokers.
How long we keep it
Wellness data is kept while your account is active so continuity grows over time.
You can clear observation history or remove a pet profile in Settings. Delete account at /delete-account verifies your password and lets you permanently delete your account without support approval. /delete-data explains selective deletion while keeping your account. Deletion does not cancel an app-store subscription. A minimal security deletion marker prevents stale sign-in tokens and delayed membership events from recreating deleted data. Restricted backups follow the hosting provider’s backup rotation; copies already processed by AI providers are not instantly erased.
Your controls and account deletion
Export or delete observation history.
Remove a pet profile. Account-level credit and request records are handled through verified account deletion.
Request account deletion from Settings or email support@dogologne.com without reinstalling the app.
Children's policy
Dogologne AI is intended for adult pet owners. It is not directed at children under 13 (COPPA) or under 16 in the EU/UK (GDPR-K).
We do not knowingly collect information from children. If you believe a child has created an account, contact support@dogologne.com and we will remove it.